At ITicket, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website or mobile app.
1. Information We Collect
We collect the following types of information when you use our services:
1.1. Personal Information:
- Name, email address, phone number, and payment details (credit/debit card information) when you make a booking or sign up for our services.
- Age verification details if required by the venue or event (e.g., date of birth).
1.2. Non-Personal Information:
- Information about your device (IP address, browser type, operating system).
- Information on how you use our site (e.g., pages viewed, time spent, and actions taken).
2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
2.1. Processing Bookings:
- To complete your ticket purchase and provide confirmation via email or SMS.
- To contact you in case of any issues related to your booking.
2.2. Improving Our Services:
- To analyze user behavior and improve our platform, services, and user experience.
2.3. Marketing and Communication:
- To send promotional offers, event updates, or other marketing materials if you have opted in to receive such communications.
- You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email.
2.4. Legal Compliance:
- To comply with legal obligations, such as fraud prevention or cooperating with law enforcement if required.
3. How We Protect Your Information
We take the security of your personal data seriously and use industry-standard measures to protect it from unauthorized access, loss, or misuse. These include:
- Encryption for sensitive information (e.g., payment details) during transmission.
- Access Controls to restrict who within our company can view your personal information.
- Data Anonymization where possible to ensure that non-essential personal data is masked.
4. Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
4.1. Service Providers:
- We may share your information with third-party payment processors or service providers who assist in fulfilling your bookings. These parties are required to handle your information securely and in accordance with applicable laws.
4.2. Event Organizers:
- We may share your information with the event organizers (e.g., nightclubs, venues) for which you are purchasing tickets.
4.3. Legal Requirements:
- If required by law or in response to valid requests by public authorities (e.g., court orders, government agencies), we may disclose your personal data.
5. Your Data Rights
You have the following rights regarding your personal data:
5.1. Access:
- You can request a copy of the personal data we hold about you.
5.2. Correction:
- You can request that we update or correct any inaccurate or incomplete information.
5.3. Deletion:
- You can request that we delete your personal data, provided that there is no legal obligation for us to retain it.
5.4. Opt-Out:
- You can opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at privacy@iticket.com.
6. Cookies
We use cookies and similar technologies to collect non-personal information and enhance your experience on our website. Cookies help us track your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.
8. International Data Transfers
Your personal data may be transferred and stored outside your home country, including in countries that may have different data protection laws. We will take necessary measures to ensure that your information is treated securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our website. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
